I get a letter.
A subscriber to my day job lost her job. She wants a refund on her subscription.
No problem.
I get a email.
A single ticket buyer wants to switch her tickets to another night.
Go right ahead.
Technically, each of those decisions violate our official policy.
And that worries some folks.
I mean what if that subscriber really didn't lose her job? And what if every single ticket buyer tried to switch to new dates? There could be chaos . . . CHAOS!
Of course those concerns are ridiculous, but that doesn't stop many of us in the field from not only having them, but using them as excuses to not treat our patrons well.
Yes, some people will always use loopholes in a system to their advantage.
But those people will be outweighed by those who appreciate that you tried to help them out.
Don't let the rules stand between you and your customers.
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